Problem
When I logon to cattaDoc, it responds with "Invalid username / password combination".
Possible causes
Either your username is wrong, or your password is wrong, or both.
Solution
Check the username. It is not case-sensitive, so "erik" and "Erik" and "ERIK" are equally valid.
However, passwords are case-sensitive, so check that Caps Lock is not accidentally on when it is supposed to be off.
Problem
When I try to copy (download) a document from cattaDoc, I never get to the download screen. Why not?
Possible cause
The download screen in the Copy and Check out document functions opens as a separate browser window, because this is the only reliable way to invoke the download function in most of today's browsers, including Internet Explorer and Mozilla. If you have installed a pop-up stopper (like I have myself), it will prevent the new browser window from being displayed.
Solution
Tell your pop-up stopper to allow site popups - or whatever it is called in your pop-up stopper software.
Problem
When I search a document, click on one found item and then discover that this document was not the right one, I can't go back to the list of found documents, but have to go through the whole search mask again to try again with the next document.
Cause
That is the way cattaDoc works for the time being when going from one framed view, the search screen, to another framed view, the book display.
Solution
Right now, there is no solution to this problem. I admit it can be annoying. There is, however, a workaround when you are not sure if it is the correct document you are clicking at in the search screen: Right-click on the document link in the search screen and select "Open in new window". This will open the book display in a new browser window while keeping the search screen with all your search results onscreen and available for a new selection.
Problem
Sometimes when I go to add a company or user or project, when I hit the save
button cattaDoc kicks me back to the login screen. Any ideas what would cause this?
Cause
The problem is probably caused by a timeout. The cattaDoc session cookie expires after a number of minutes defined by the global variable $maxInactivity in system/cdMaxInact.php which by default is only 20 minutes. This session cookie is only renewed when you enter the search page.
Solution
Try to set $maxInactivity to a higher value, e.g. 60 (one hour) or even higher, depending on your own judgement.
Problem
When I try to save a longer text from description fields, the text is lost, nothing is saved and the field is left blank.
Cause
This problem can be caused by the Suhosin addon to PHP, the socalled hardened PHP. Suhosin is a protection system for PHP installations, and it has a default max value of 512 for GET length. Check for something like "ALERT - configured GET variable value length limit exceeded - dropped variable 'dDesc'" in your web server's error log file.
Solution
Increase the GET max value length by setting the parameter suhosin.get.max_value_length = 65000 or another value larger than the default 512. This is done in the PHP.INI configuration file - or sometimes in suhosin.ini which is called by PHP.INI.
Problem
I have installed cattaDoc, but it will not run. It reports "Fatal error: Call to undefined function _()" or "Fatal error: Call to undefined function bindtextdomain()".
Cause
Both the undefined functions - _() and bindtextdomain() - are PHP gettext functions. Probably, gettext is not installed (correctly). You can verify your PHP installation by running a PHP file with the following content:
<?php
phpinfo();
?>
Look for the gettext section which shall report GetTest Support: Enabled.
Solution
Please read the PHP requirements.
Problem
In the cattaDoc configuration file system/cdStart3.inc.php I have to enter the computername hosting cattaDoc in CDHOSTNAME. But I don't know the computername. My cattaDoc is hosted at another company.
Cause
Computer name is mainly used for logging purposes in cattaDoc.
Solution
You can define CDHOSTNAME with any value you like, e.g. "MycattaDoc".
3 comments for this page
cannot logon to cattadoc with default username and password